Frequently Asked Questions

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, for international flights, we recommend that you get to the Airport at least two (2) hours and for domestic flights at least one and a half hours (1.5 hours) before the scheduled departure time.

Animal passports have been a legal requirement since 1 October 2004. Anyone wishing to take a dog or cat abroad will need the blue EU document for their four-legged friend. It is valid in all 25 member states of the European Union, and confirms that the animal has been inoculated against rabies. The international certificate of inoculation previously issued will apply for twelve months from issue. For further information please contact your veterinarian or the Federal Department for Consumer Protection, Nutrition and Agriculture.

In order for the child passenger to travel unaccompanied, one of the parents or the legal representative will fill in and sign the ‘Authorization Certificate for the Unaccompanied Child Transportation’. For further information please contact your airline.

Car park is located across the terminal building and within walking distance.

Exclusive parking spaces are available for the physically disabled on the car park’s outdoor and indoor levels.

Pay points are located at the car park buildings at the open car park level. Car park fees are paid in cash or by credit card at the payment points. There are also automatic payment points at car park buildings where you can make your payments with credit card. In addition, you may download “Sabiha Gökçen” mobile application application and pay for parking online quickly and easily.

Disabled passengers wishing to use our car park free of charge up to 15 days must be present in the vehicle and submit the required documents at the Subscription Office located at car park building West entrance. We kindly ask Disabled passengers to submit their Disabled cards and vehicle registration. The surname on both documents has to match. If the vehicle is a company car a document that the company has reserved this car to the guest’s use is to be submitted. Only the veteran him or herself can benefit and has to submit the veteran card and vehicle registration.

Passengers travelling from Sabiha Gökçen Airport to Istanbul Airport can ride Havabus Pendik shuttles which collects passengers from open car park level at the airport across terminal arrivals.

Foreign-plated vehicles can only be brought into Turkey on an Alien Vehicles Temporary Entry Card (Yabancı Taşıtlar Geçici Giriş Belgesi )Blue card-plate and tax free cars. You can temporarily import your vehicle for private use as long as it is registered in the country of residence. The maximum time that the person can stay with his/her vehicle in Turkey is 730 days. In addition to the card, you must pay a considerably high customs fee based on the specifications of vehicle at the Turkish Customs Office. You can find Customs at K Building.

There is no pre-booking available. Istanbul Sabiha Gökçen International Airport’s multi-level car park is a four-floor building with a capacity of 4,718 vehicles and 72 buses.

Two Luggage packing units serve to all our guests at Terminal Building Departures level. If you think your luggage is not appropriately packaged or is unprotected you can use luggage packing unit service.

To find about Terminal Plans please click the link: https://www.sabihagokcen.aero

Porter services come to the rescue of our guests on those occasions when baggage trolleys aren’t big enough to carry all that a passenger needs to carry. Attendants are ready to serve who are in need of porter services at the terminal entrances. The porter service is a paid service.

Plaza Premium Lounge is pleased to welcome its guests at the domestic and international departure terminal. Regardless of travel or airline class, Plaza Premium Lounge provides the excellent services and facilities, making experience exceptional for all travelers. To purchase https://www.sabihagokcen.aero/plaza-premium-lounge-en

With ALLWAYS Fast Track services, find your haven away from the hustle and bustle of the airport, whether you are arriving or departing. To purchase https://www.sabihagokcen.aero

Sabiha Gokcen International Airport’s Lost and Found facility is located on the Domestic Departures Level at the landside area and is open 7 days a week from 8:00 a.m. to 11:30 p.m. Please take note that the Lost and Found Office does not deliver any recovered item during public holidays. If you need to report a lost item, you can do so online by filling out the form at the bottom of this page https://www.sabihagokcen.aero/passengers-and-visitors/before-flight/lost-property

Our passengers are offered 1-hour free internet access at Sabiha Gökçen Airport. For more information https://www.sabihagokcen.aero

In our terminal, there are 6 masjids in total, 3 for men and 3 for women and one prayer room for other religions. Apart from these, we also have a mosque that we opened outside the terminal.

You can claim your tax money back from customs offices.

Passengers arriving early to Istanbul Sabiha Gökçen Airport may leave their baggage, to the Left Baggage Office in the Terminal Building Arrivals Level, International Arrivals hall per charge. To contact Left Baggage office please dial +90 216 588 88 02.

All rent a car offices are located at terminal building arrivals level and serving 24/7. For details https://www.sabihagokcen.aero/passengers-and-visitors/our-services/tourism-and-rent-a-car

ISG Airport Hotel is located within the borders of the passenger terminal and can be reached in 3 minutes by the hotel shuttle service. After exiting the terminal, the hotel’s shuttle pick-up and drop-off point is to your right. You can call the airport shuttle by phone and reach the hotel in no time.

Countries whose citizens are allowed to enter Turkey with their national ID’s: https://www.mfa.gov.tr/countries-whose-citizens-are-allowed-to-enter-turkey-with-their-national-id_s.en.mfa

Yes. However you may be asked for proof that they are needed or to taste the content.

Istanbul Sabiha Gökçen International Airport is designed to offer every comfort for a comfortable and safe flight to passengers with disabilities.

For your questions about wheelchair service, please feel free to contact PortClinic at +90 216 588 87 80/81 if you are travelling with Pegasus Airlines and Airclinic at +90 216 588 22 22 if you are travelling with Turkish Airlines or Anadolujet. Their staff will be happy to help you with any requests you may have. For more information https://www.sabihagokcen.aero

When layover flights are booked with the same airline, your baggage will be automatically transferred through to your final destination. However, if the two flights are with different airlines, you may have to claim and re-check your baggage during your layover.

In your hand luggage, you can only carry liquids, aerosols, and gels in containers of no more than 100 milliliters.

All tax-free liquids purchased at the airport duty-free shops located beyond the passport control or on board airlines should be within the shopping limits set by the applicable customs regulations in Turkey or the destination country.

Baby food and medicines for use during the trip are exceptions.

Baby foods are exceptions. You may be asked for proof that they are needed or to taste the content.

Water and other drinks, soups, syrups, creams, lotions, oils, fragrances, sprays, gels, including hair and shower gels, contents of pressurized containers including shaving foam, deodorants, liquid-solid mixtures, mascara, and other items of similar consistency.

Cutting-piercing and flammable-explosive etc. finds are in the status of prohibited items as specified in Annex 17 of the National Civil Aviation Security Program (MSHGP) and are destroyed without storage.

Please contact your airline’s ground handling company. For details: https://www.sabihagokcen.aero/passengers-and-visitors/our-services/baggage-services

In case of such inconveniences, the airline is obligated to inform the affected passengers of the situation. Please get in touch with the airline to find out how they will compensate and provide assistance. To read the applicable legislation in Turkey about the rights of air passengers, the situations where these rights can be exercised, and the minimum rights in case of denied boarding, cancelled or delayed flights, please click the link: http://web.shgm.gov.tr/doc4/shy-passenger.pdf

Sabiha Gökçen Airport’s walk-in PCR and antigen testing facility Smartlab has suspended their operations as of 01.04.2023. Passengers required to provide PCR testing prior to their departures must conduct their tests before arriving at the airport.

For the job applications visit https://www.sabihagokcen.aero/corporate-info/about-us/human-resources/job-application

Discover and apply for roles at Ulusal Güvenlik https://www.candemirholding.com.tr/tr/acik-pozisyon

Contact us to get more informations on the advertising areas at İstanbul Sabiha Gökçen International Airport.Telephone: 00 90 216 588 80 00